Consumer Protection Section

The Consumer Section under the professional supervision of the Vice President, manages the settlement of complaints and informal complaints and the initiation and conduct of proceedings, relating to the unfair manipulation of consumer choice. Among them, it:

  • Monitors the functioning of competition and the markets;

  • Decides, based on complaints or informal complaints whether to initiate ex officio proceedings or initiates, on its own motion, competition supervision proceedings should the suspicion of an infringement of the law arise;

  • Conducts competition supervision proceedings and carries out preparatory work, by its investigation reports, to the resolution-making of the Competition Council;

  • Checks by post-investigations the compliance with/fulfilment of the resolutions of the Competition Council.

Moreover, the Consumer Section also takes part in the elaboration of the GVH's opinion on draft measures or legislation concerning the scope of its duties and in other competition advocacy activities of the GVH; furthermore it takes part in the promotion and development of competition culture, too.